Quality, Service, Innovation

Reverse Logistics Services


Bigston offers cost-effective refurbishment services focused on high quality and quick turn around times. We refurbish all products to the manufacturer specifications and utilize only authorized replacement components. Bigston will handle all stages of the refurbishment process, from receiving and inspection to shipping - either by TL, LTL or direct end user fulfillment. Our 'Quality Assurance' department ensures that your product meets all your standards of excellence.

Consumer Returns and Exchanges

Bigston can handle all phases of your returns center including RMA issuance, returns verification and credit authorization. In addition, Bigston can perform inspection, sorting, repair and repackaging operations for returned merchandise.


All Bigston services include the world-class Bigston IT tracking systems. These web-based Internet systems provide up-to-the-minute access to all phases of your process including work-in-process tracking, output, quality statistics, parts usage, inventory and more.

  1. Real-time Production Tracking
    Using in-process barcode tracking, Bigston Information Systems capture information about your production on a real-time basis. This information is avaialable to you as it happens using the Internet.
  2. Quality statistics and analysis
    Inspection results, symptom codes, problem codes, repair codes, etc. can be captured and reported as they happen. The system is fully customizable to meet your particular requirements.
  3. Connectivity to other systems
    Bigston Information Systems can readily exchange information with your computer systems.
  4. Reporting and analysis
    A robust series of online reports are available as part of the standard package including production flow, aged work-in-process (WIP), cycle times, etc. The system's flexible architecture allows for rapid deployment of custom reports to meet your most demanding data requirements.

Product Category Capabilities

  • Digital camera
  • DVD recorders
  • Home theater
  • Gaming
  • Car stereo
  • Telephones
  • Cell phones
  • Electronic musical keyboards
  • GPS
  • LCDs
  • Printers
  • POS
  • PCs & Laptops
  • Projectors
  • Microwave ovens
  • Blood pressure monitors
  • Blu-ray
  • Pedometers
  • Nebulizers
  • Vacuums
  • Air conditioners